Download Settings
Configure store-wide defaults for link expiration, download limits, and file naming conventions.
The Download Settings page allows you to define the default behavior for all new digital products you create. Think of these as your store's baseline security rules.
Note: These settings apply to all new products and orders created from this point on. Older orders will use the settings that were active when they were created by default.
⏳ Default Download Limits
Balancing security with customer convenience is key. These settings control how long a customer has access to their files.
- Download expiry (days): Set the number of days a download link remains active after purchase. After this period, the link will expire. A common default is 30 days.
- Maximum downloads: Set the total number of times a customer can click the download link. This prevents a single purchase from being shared with a large group. A typical setting is 5 downloads.
Pro Tip: You can always extend the expiry date or reset the download count for a specific customer on the Orders page if they run into issues.
📁 Download Filename
This section controls how the files are named when your customers save them to their computer.
- Use original filename: The file will keep the exact name it had when you uploaded it (e.g.,
my-snowboard-guide-v3.pdf). - Use product name: The file will be renamed to match the product title in your store. This is often cleaner and more professional for the customer.
- For multiple files: If a product has more than one file, they will be sequentially numbered (e.g.,
Snowboard Guide_01.pdf,Snowboard Guide_02.pdf).
- For multiple files: If a product has more than one file, they will be sequentially numbered (e.g.,
⚡ Quick Presets
Not sure what to choose? We have defined three common configurations you can apply with a single click:
- Standard: 7 days expiry, 3 downloads.
- Generous: 30 days expiry, 5 downloads (This is a good starting point).
- Extended: 1 year expiry, 10 downloads.
You can also click Reset to Defaults at the bottom to revert all settings to their original state.
🔄 Apply to Existing Orders
By default, changing the settings above only affects future orders. However, sometimes you might want to change the rules for everyone, for example, if you decide to increase the download limit from 3 to 5 for all past customers.
You can do this using the Apply to Existing Orders section at the bottom of the page.
- How it works: This feature updates every single download token in your database to match the settings you currently have on the screen. The expiry date is recalculated based on the order's original purchase date.
- Example: If you set expiry to 30 days and a customer bought the item 40 days ago, clicking this button will cause their link to expire immediately.