Email Settings 📧

The Email Settings page allows you to control the primary way your customers receive their digital files.

By default, Imprint automatically emails your customers the moment they pay. However, you can customize how this email is sent or even turn it off entirely if you prefer to deliver files exclusively through your store's checkout page.

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📨 Download Emails

This section controls the automatic delivery system.

• Send download emails to customers: This is the main "On/Off" switch for email delivery.
  • Enabled (Default): When a customer purchases a digital product, they immediately receive an email containing their unique, secure download links.
  • Disabled: No emails will be sent.

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🏢 Custom Email Server (SMTP)

By default, emails are sent from Imprint's servers (e.g., noreply@imprintfiles.com). While this works perfectly, using your own domain looks more professional and can improve delivery rates.

Enabling Use my own email server unlocks the ability to send emails via your own email provider (like Gmail, Outlook, or SendGrid).

Configuring Your SMTP

Once enabled, you will need to fill in your server details:

• SMTP Host: The address of your mail server (e.g., smtp.gmail.com).
• SMTP Port: The communication channel used. Common ports include 587 (TLS), 465 (SSL), or 25 (Unencrypted).
• Username & Password: Your login credentials for that email account.
• Encryption: Select the security protocol required by your provider (usually TLS).

Branding Your Emails

This is the main benefit of using Custom SMTP. You get to control exactly what the customer sees in their inbox:

• From Email Address: The email address the message will appear to come from (e.g., downloads@yourstore.com).
• From Name: The name displayed alongside the email address (e.g., My Awesome Store).

Testing Your Connection

Before saving, always click the Test Connection button at the bottom. We will confirm that your credentials are correct and that the server is responding.

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📚 Common SMTP Settings

To help you get started, here are the settings for the most popular email providers: