Order Settings
Understand how orders are processed and how to manually sync orders if webhooks fail.
The Order Settings page is your safety net.
Under normal circumstances, you will rarely need to visit this page. Imprint is designed to automatically detect new orders from Shopify instantly. However, in the rare event of a network glitch or a Shopify outage, this page allows you to force a manual update to ensure no customer is left behind.
🔄 Manual Order Sync
This tool allows you to manually fetch recent orders from Shopify and process any that might have been missed.
When should you use this?
You should use the Sync orders from Shopify button if:
- A customer complains they haven't received their email, and the order isn't showing up in your Imprint Orders list.
- You suspect there was a "webhook failure" or server downtime that prevented Shopify from notifying Imprint about a sale.
What happens when you click it?
When you click the black Sync orders from Shopify button:
- Imprint scans your store for recent "Paid" orders.
- It identifies any orders that do not exist in our database.
- It automatically generates the download links and sends the delivery emails to those customers.
Note: This action is safe to run multiple times. If an order has already been processed, Imprint will simply skip it.
⚙️ How Order Processing Works
To help you understand what happens "behind the scenes," the page outlines the three steps of our automated flow:
- Customer places order: When a customer buys a product containing digital files, Shopify sends a secure notification (webhook) to Imprint.
- Download links generated: We instantly create unique, time-limited, and encrypted download links for every file in that order.
- Email sent to customer: Finally, we dispatch the branded email with the access links immediately after the payment is confirmed.
🔧 Troubleshooting Tips
If a customer reports missing download links, follow this simple checklist provided in the sidebar:
- Check the Orders Page: First, look at the main Orders list to see if the order exists.
- Run a Sync: If the order is missing entirely, use the Sync orders from Shopify button described above.
- Resend Email: If the order does exist but the customer claims they didn't get the email, go to the order details and click Resend Email.