🧾 Order Options

The Orders page is your central hub for tracking who has purchased your files and more importantly, whether they have successfully downloaded them.

Imprint syncs with Shopify automatically. When a customer buys a product, the order appears here instantly with a status of Processed and Paid.

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🔍 The Orders List

At a glance, this list tells you the story of every sale. You don't need to click into an order to see if a customer is happy.

• Search & Filter: Quickly find a specific transaction by typing the Order #, Customer Email, or Name in the search bar.
• Downloads Column: This is your "Is everything okay?" indicator. It shows exactly how many times a customer has accessed their files (e.g., 1 / 2 means they downloaded 1 file out of the 2 available).

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🛠️ Order Details & Actions

Clicking on any order (like Order #1004) opens the detailed view.

At the top right, you will find four powerful buttons to handle common scenarios:

1. Resend Email ✉️

• Use when: A customer says, "I never received my download link!"
• What it does: Immediately triggers a fresh email with the download link to the customer's inbox.

2. Reset Downloads 🔄

• Use when: A customer says, "My computer crashed while downloading and now I reached my limit!"
• What it does: Resets the download count to zero, giving the customer a fresh start to retrieve their files.

3. Extend Expiry ⏳

• Use when: A customer emails you a week later saying, "I forgot to download my files and the link expired."
• What it does: Adds extra time to the expiration timer, reactivating the link for them.

4. Restrict Downloads 🚫

• Use when: You suspect a customer is sharing his download link.
• What it does: Immediately revokes access. Even if the customer has the email, the link will stop working.

💸 Handling Refunds

You don't need to worry about manually restricting access when you issue a refund. Imprint listens to your Shopify store in real-time.

When you process a refund inside your Shopify Admin, Imprint automatically syncs the status and adjusts access permissions instantly:

• Full Refunds: If you refund the entire order, all download links associated with that order are immediately invalidated. The customer will no longer be able to download any files.
• Partial Refunds: If you only refund specific items (e.g., removing just the "Video Add-on" from a bundle), Imprint is smart enough to only revoke access to the refunded files. The customer keeps access to the products they still paid for.