Support
How to get help, report bugs, or contact us for pre-sales questions.
Support & Contact 👋
Who Am I?
Hello! I'm Iosif, a web developer and designer hailing from Kos, Greece.
I founded Reach Web Agency in 2012, and for over a decade, I've collaborated with talented coders and designers to build robust web solutions. With 20 years in the industry, my journey has taken me through various technologies: from WordPress & Joomla to specialized Laravel development.
In 2025, I expanded my focus to the Shopify ecosystem, bringing my expertise in Laravel, Vue.js, and Statamic (of which I've been an official Partner since 2023) to create high-quality Shopify Apps like Imprint.
Getting Help
We strive to build apps that are intuitive and bug-free, but we know that questions and issues arise. Your answer might already be in the FAQ, and the Changelog lists what changed in each release. Otherwise, here is how you can get in touch.
📧 Pre-Sales Questions
Curious if Imprint is right for your store? Have a specific feature request before you commit?
Drop us a line at:
🛠️ Technical Support
Already using the app and ran into a snag? We are here to help.
Contact our support team at:
Support Availability
Support for Imprint is provided "as-is" for all users. We genuinely care about your store and will do our best to resolve issues as quickly as possible.
- Free & Basic Plans: We answer tickets in the order they are received.
- Premium Plan: Your support tickets are flagged for Priority Attention. If your business relies on critical daily downloads, we recommend this plan to ensure faster response times.
Note: We operate as a registered EU business based in Greece (EET Timezone). While we often reply outside of business hours, please allow up to 24-48 hours for a response during busy periods.
Paid Customization
Need something truly unique?
If you require a custom integration, a specific feature that isn't on our roadmap, or dedicated help with your Shopify setup (Liquid/Hydrogen), I am available for hire on a project basis.
Email me at info@imprintfiles.com for an estimate.
(Please note: Custom work is subject to availability due to high demand.)